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You can download the payments created, transactions succeeded and payments disputed reports yourself from the Reports page of the Paymend Dashboard.
The Reports page of the Paymend Dashboard

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Request a report

1

Open Reports

Go to dashboard.paymend.com/reports.
2

Choose a merchant

Pick one merchant, or leave the merchant empty to export all merchants in a single file.
3

Choose the report and period

Select the report type and a start and end date. Dates are in UTC and both are included. A period can be up to 3 calendar months, for example 1 July to 30 September.
4

Confirm

Select Request report. A confirmation shows your request, the estimated number of rows and how you’ll receive the file. Confirm to start.

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How you receive the file

The delivery method depends on the size of the report:
  • Smaller reports download straight away in your browser.
  • Larger reports are generated in the background. We email you a download link, usually within a few minutes. The link expires after 7 days; after that, request the report again.

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Things to know

  • If nothing matches your request, you get a file with the header row only.
  • Each report is bounded on its own timestamp column. See the bounding note on each report’s page.
  • Text values starting with =, +, - or @ are prefixed with an apostrophe. Remove it before matching against your own records.
  • If a report can’t be generated, you’ll see an error on screen or receive an email saying so. Try again, and contact your account manager if it keeps failing.